Source note · Microsoft Teams with Genesys Cloud CX
SCIM is not required for Teams Direct Routing voice between Teams and Genesys Cloud, but is needed to see Teams users and their availability in Genesys for transfers and directory search.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- SCIM provisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Is SCIM required for Microsoft Teams Direct Routing? — Genesys · tier 2 current vendor documentation · FAQ answer
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-scim-not-required-dr. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-scim-not-required-dr
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-scim-not-required-dr,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-scim-not-required-dr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-scim-not-required-dr},
note = {Source note teams-with-genesys-cloud-scim-not-required-dr, checked 2026-09-25}
}