Source note · Microsoft Teams with Genesys Cloud CX

A Genesys FAQ states that an SBC is not required between Genesys Cloud BYOC and Microsoft Teams: you can include one or connect directly to Teams.

disputed · Checked 2026-09-25

No. You can choose to include an SBC or connect directly to Microsoft Teams without an SBC.

Vendor: Genesys
Product: Genesys Cloud CX BYOC Cloud
Subsystem: Teams interconnect
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Status: disputed
Checked: 2026-09-25

Sources

Is Session Border Controller (SBC) required between Genesys Cloud BYOC and Microsoft Teams? — Genesys · tier 2 current vendor documentation · FAQ answer

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-sbc-optional. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-sbc-optional

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-sbc-optional,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-sbc-optional},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-sbc-optional},
  note   = {Source note teams-with-genesys-cloud-sbc-optional, checked 2026-09-25}
}

Read in context