Source note · Microsoft Teams with Genesys Cloud CX
Microsoft's move to new root CAs affects both Teams Direct Routing and the Genesys Cloud BYOC trunk, and an intermediary SBC must trust the DigiCert Global Root G2 certificate.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Cloud
- Subsystem
- TLS
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Certificate Authority change for Microsoft Teams — Genesys · tier 2 current vendor documentation · Which trunks are affected; What customers must do
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ca-digicert-g2. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ca-digicert-g2
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-ca-digicert-g2,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ca-digicert-g2},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ca-digicert-g2},
note = {Source note teams-with-genesys-cloud-ca-digicert-g2, checked 2026-09-25}
}