Claim record · Teams contact center integration models
Microsoft lists three places to use third-party voice agent integration: Teams Phone Agent or auto attendant routing, call queue exception-handling routing, and direct routing to the voice agent.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- third-party-voice-agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Planning - Third-party voice agents - Microsoft Teams — Microsoft · tier 2 current vendor documentation · section 'Third-party voice agents', numbered list
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-3p-va-entry-points. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-3p-va-entry-points
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-3p-va-entry-points,
title = {Teams contact center integration models: claim teams-contact-center-integration-3p-va-entry-points},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-3p-va-entry-points},
note = {Claim teams-contact-center-integration-3p-va-entry-points, verified 2026-09-14}
}