Source note · Troubleshooting Teams call queues and auto attendants

Inference: in a presence-based queue where every agent is Busy or Away but at least one is signed in and not Appear Offline, calls are held until the Call Timeout expires rather than triggering No Agents, so a short timeout pointing to voicemail makes calls appear to go straight to voicemail.

inferred · Checked 2026-09-25

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: exception-handling
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Status: inferred
Checked: 2026-09-25

Sources

Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Step 6: Exception handling > Call timeout and No Agents Opted/Logged In (Note); Step 4 Presence-based call routing

Cite this note

APA

WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-timeout-not-no-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-timeout-not-no-agents

BibTeX

@misc{warmtransfer-claim-teams-call-queue-troubleshooting-timeout-not-no-agents,
  title  = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-timeout-not-no-agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-timeout-not-no-agents},
  note   = {Source note teams-call-queue-troubleshooting-timeout-not-no-agents, checked 2026-09-25}
}

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