Source note · Troubleshooting Teams call queues and auto attendants
Agents using the Skype for Business client are excluded from the routing list when presence-based routing is enabled, so Microsoft advises against enabling it if any agents use Skype for Business.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- agent-routing
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 4: Agent selection > Presence-based call routing (final paragraph)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-sfb-excluded-pbr. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-sfb-excluded-pbr
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-sfb-excluded-pbr,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-sfb-excluded-pbr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-sfb-excluded-pbr},
note = {Source note teams-call-queue-troubleshooting-sfb-excluded-pbr, checked 2026-09-25}
}