Source note · Troubleshooting Teams call queues and auto attendants
Microsoft's recommended call queue settings are conference mode On, routing method Round robin or Longest idle, presence-based routing On, and agent alert time of at least 20 seconds.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Summary of recommended call queue settings
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-recommended-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-recommended-settings
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-recommended-settings,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-recommended-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-recommended-settings},
note = {Source note teams-call-queue-troubleshooting-recommended-settings, checked 2026-09-25}
}