Source note · Troubleshooting Teams call queues and auto attendants
With presence-based routing, only agents whose status is Available are in the routing list; agents in any other status get no queue calls until they return to Available.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- agent-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 4: Agent selection > Presence-based call routing
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-pbr-available-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-pbr-available-only
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-pbr-available-only,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-pbr-available-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-pbr-available-only},
note = {Source note teams-call-queue-troubleshooting-pbr-available-only, checked 2026-09-25}
}