Source note · Troubleshooting Teams call queues and auto attendants
Maximum calls in the queue defaults to 50 and can be set from 0 to 200; the limit counts only calls waiting to be answered, and at 0 the greeting message cannot play.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- exception-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Exception handling > Overflow: Set how to handle call overflow
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-overflow-max-calls. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-overflow-max-calls
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-overflow-max-calls,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-overflow-max-calls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-overflow-max-calls},
note = {Source note teams-call-queue-troubleshooting-overflow-max-calls, checked 2026-09-25}
}