Source note · Troubleshooting Teams call queues and auto attendants
When a voice app transfers to an external number, Calling Plan and Operator Connect show the original caller's number, while Direct Routing depends on the SBC's P-Asserted-Identity setting: Disabled (default, recommended) shows the original caller, Enabled shows the resource account number.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Reference - Supported Configurations - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Outbound calling line identification (number)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-outbound-clid-pai. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-outbound-clid-pai
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-outbound-clid-pai,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-outbound-clid-pai},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-outbound-clid-pai},
note = {Source note teams-call-queue-troubleshooting-outbound-clid-pai, checked 2026-09-25}
}