Source note · Troubleshooting Teams call queues and auto attendants

The No Agents exception triggers when no agents are opted in (presence-based routing off), or when no agents are logged in or all agents are set to Appear Offline (presence-based routing on); otherwise calls are queued.

Checked 2026-09-25

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: exception-handling
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Exception handling > No Agents Opted/Logged In (Note)

Cite this note

APA

WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-no-agents-trigger. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-no-agents-trigger

BibTeX

@misc{warmtransfer-claim-teams-call-queue-troubleshooting-no-agents-trigger,
  title  = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-no-agents-trigger},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-no-agents-trigger},
  note   = {Source note teams-call-queue-troubleshooting-no-agents-trigger, checked 2026-09-25}
}

Read in context