Source note · Troubleshooting Teams call queues and auto attendants
Known issue: with Longest idle routing, the No Agents treatment does not work when set to New Calls Only and new calls are queued, while All Calls works as expected.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- exception-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Exception handling > No Agents Opted/Logged In > Known issues item 1
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-no-agents-longest-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-no-agents-longest-idle
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-no-agents-longest-idle,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-no-agents-longest-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-no-agents-longest-idle},
note = {Source note teams-call-queue-troubleshooting-no-agents-longest-idle, checked 2026-09-25}
}