Source note · Troubleshooting Teams call queues and auto attendants
Teams can transfer a Direct Routing call by SIP REFER, by SIP INVITE with a Replaces header, or through internal Teams infrastructure, in that order of preference; the INVITE-with-Replaces method is mostly used for call queue responses.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Issues with call transfers - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call transfer methods (numbered list)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-invite-replaces-cq. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-invite-replaces-cq
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-invite-replaces-cq,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-invite-replaces-cq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-invite-replaces-cq},
note = {Source note teams-call-queue-troubleshooting-invite-replaces-cq, checked 2026-09-25}
}