Source note · Troubleshooting Teams call queues and auto attendants
A user newly added to a group that supplies call queue agents can take up to eight hours to receive their first call from the queue.
Checked 2026-09-25
New users added to a group can take up to eight hours for their first call to arrive.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue-membership
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3: Call answering > Users and groups (Note)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-group-new-user-8h. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-group-new-user-8h
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-group-new-user-8h,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-group-new-user-8h},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-group-new-user-8h},
note = {Source note teams-call-queue-troubleshooting-group-new-user-8h, checked 2026-09-25}
}