Source note · Troubleshooting Teams call queues and auto attendants
If a team, group or shift assigned to a call queue has more than 200 members, only the first 200 Enterprise Voice enabled members in alphabetical order are added as agents; individually added users are capped at 20.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue-membership
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3: Call answering > Shifts (Important box) and Users and groups
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-first-200-ev-members. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-first-200-ev-members
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-first-200-ev-members,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-first-200-ev-members},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-first-200-ev-members},
note = {Source note teams-call-queue-troubleshooting-first-200-ev-members, checked 2026-09-25}
}