Source note · Troubleshooting Teams call queues and auto attendants
Call queues assigned a Direct Routing number do not support Skype for Business clients, Lync clients or Skype for Business IP phones as agents, and support the Teams client only in TeamsOnly coexistence mode.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- agent-prerequisites
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Reference - Supported Configurations - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call Queues > Call Queue feature compatibility by call queue type > Note 11
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-dr-cq-no-sfb-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-dr-cq-no-sfb-agents
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-dr-cq-no-sfb-agents,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-dr-cq-no-sfb-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-dr-cq-no-sfb-agents},
note = {Source note teams-call-queue-troubleshooting-dr-cq-no-sfb-agents, checked 2026-09-25}
}