Source note · Troubleshooting Teams call queues and auto attendants
If the queue's resource account uses Direct Routing numbers, agents who need to conference or transfer calls also need an Audio Conferencing license or an online voice routing policy, and need an online voice routing policy if the queue uses transfer mode.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- agent-prerequisites
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Prerequisites > Call queue representatives
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-dr-agent-transfer-reqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-dr-agent-transfer-reqs
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-dr-agent-transfer-reqs,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-dr-agent-transfer-reqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-dr-agent-transfer-reqs},
note = {Source note teams-call-queue-troubleshooting-dr-agent-transfer-reqs, checked 2026-09-25}
}