Source note · Troubleshooting Teams call queues and auto attendants
Transferring calls between PSTN connectivity methods (Calling Plan, Operator Connect and Direct Routing) is not supported for auto attendants and call queues.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- pstn-connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Prerequisites > Inbound calls (Note)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-cross-trunk-unsupported. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-cross-trunk-unsupported
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-cross-trunk-unsupported,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-cross-trunk-unsupported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-cross-trunk-unsupported},
note = {Source note teams-call-queue-troubleshooting-cross-trunk-unsupported, checked 2026-09-25}
}