Source note · Troubleshooting Teams call queues and auto attendants
Every Teams call queue that directly answers calls must have an associated resource account, and every resource account must be assigned a Microsoft Teams Phone Resource Account license.
Checked 2026-09-25
All call queues that directly answer calls must have an associated resource account.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 1: General info > Add an existing resource account
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-cq-resource-account-required. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-cq-resource-account-required
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-cq-resource-account-required,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-cq-resource-account-required},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-cq-resource-account-required},
note = {Source note teams-call-queue-troubleshooting-cq-resource-account-required, checked 2026-09-25}
}