Source note · Troubleshooting Teams call queues and auto attendants
Admins can run a call queue diagnostic in the Microsoft 365 admin center by entering the queue's resource account, and it reports tenant, policy and resource account configuration problems that stop the queue from receiving calls.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- diagnostics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call queue diagnostic tool
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-cq-diagnostic-tool. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-cq-diagnostic-tool
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-cq-diagnostic-tool,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-cq-diagnostic-tool},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-cq-diagnostic-tool},
note = {Source note teams-call-queue-troubleshooting-cq-diagnostic-tool, checked 2026-09-25}
}