Source note · Troubleshooting Teams call queues and auto attendants
With conference mode, agents' Teams accounts must be in TeamsOnly mode; agents who do not meet the requirement are left out of the call routing list.
Checked 2026-09-25
Representatives who don't meet the requirements aren't included in the call routing list.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- conference-mode
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3: Call answering > Conference mode
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-conf-mode-teamsonly. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-conf-mode-teamsonly
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-conf-mode-teamsonly,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-conf-mode-teamsonly},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-conf-mode-teamsonly},
note = {Source note teams-call-queue-troubleshooting-conf-mode-teamsonly, checked 2026-09-25}
}