Source note · Troubleshooting Teams call queues and auto attendants
Since 1 November 2025, Calling Plan licenses on resource accounts are no longer supported for on-behalf-of outbound PSTN calls; without funded pay-as-you-go or Communications Credits on the resource account, those outbound calls fail.
Checked 2026-09-25
On November 1, 2025, Calling Plan licenses on resource accounts stopped being supported for On-Behalf-Of PSTN outbound calls.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Calling Plan
- Subsystem
- resource-account-licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-11-01; current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Licensing > Outbound calls ... > Important: Changes to licensing required for auto attendant and call queue outbound PSTN calling; expandable 'For Calling Plan customers who received MC1123835'
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-calling-plan-obo-ended. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-calling-plan-obo-ended
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-calling-plan-obo-ended,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-calling-plan-obo-ended},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-calling-plan-obo-ended},
note = {Source note teams-call-queue-troubleshooting-calling-plan-obo-ended, checked 2026-09-25}
}