Source note · Troubleshooting Teams call queues and auto attendants
Callback is offered only after the hold music finishes playing, so a call timeout shorter than callback eligibility plus the music length prevents callback; with default music (two minutes long), a 60-second eligibility and 120-second timeout never offers callback.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 5: Callback > Callback and call queue timeouts
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-callback-vs-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-callback-vs-timeout
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-callback-vs-timeout,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-callback-vs-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-callback-vs-timeout},
note = {Source note teams-call-queue-troubleshooting-callback-vs-timeout, checked 2026-09-25}
}