Source note · Troubleshooting Teams call queues and auto attendants
Blind-transfer behaviour for Direct Routing changed in June 2026 (Message center MC1296872): Microsoft now ends the call immediately after the SBC accepts the transfer, without waiting for the final transfer result.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-06; current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Issues with call transfers - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Calls drop before the transfer is completed (blind transfers paragraph)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-blind-xfer-june-2026. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-blind-xfer-june-2026
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-blind-xfer-june-2026,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-blind-xfer-june-2026},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-blind-xfer-june-2026},
note = {Source note teams-call-queue-troubleshooting-blind-xfer-june-2026, checked 2026-09-25}
}