Source note · Troubleshooting Teams call queues and auto attendants
Call queue agents must be Enterprise Voice enabled users, either online or on-premises, and agents using the Teams app for queue calls must be in TeamsOnly mode.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- agent-prerequisites
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Prerequisites > Call queue representatives
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-agents-ev-enabled. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-agents-ev-enabled
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-agents-ev-enabled,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-agents-ev-enabled},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-agents-ev-enabled},
note = {Source note teams-call-queue-troubleshooting-agents-ev-enabled, checked 2026-09-25}
}