Source note · Troubleshooting Teams call queues and auto attendants

Agents manage their call queue opt-in or opt-out in the Teams client under Settings and more > Settings > Calls > Call handling and routing.

Checked 2026-09-25

Vendor: Microsoft
Product: Microsoft Teams client
Subsystem: agent-experience
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Manage your call queue and auto attendant settings in Microsoft Teams — Microsoft · tier 2 current vendor documentation · Menu path section as summarised by WebFetch (page text not seen)

Cite this note

APA

WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-agent-opt-in-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-agent-opt-in-path

BibTeX

@misc{warmtransfer-claim-teams-call-queue-troubleshooting-agent-opt-in-path,
  title  = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-agent-opt-in-path},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-agent-opt-in-path},
  note   = {Source note teams-call-queue-troubleshooting-agent-opt-in-path, checked 2026-09-25}
}

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