Source note · Troubleshooting Teams call queues and auto attendants
To redirect auto attendant calls to shared voicemail (a Microsoft 365 group mailbox), the group must have 'Let people outside the organization email this team' enabled in the Microsoft 365 admin center.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- shared-voicemail
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Auto Attendant - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3: Business-hours call flow > Call routing options (Voicemail destination)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-aa-group-vm-external. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-aa-group-vm-external
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-aa-group-vm-external,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-aa-group-vm-external},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-aa-group-vm-external},
note = {Source note teams-call-queue-troubleshooting-aa-group-vm-external, checked 2026-09-25}
}