Source note · Troubleshooting Teams call queues and auto attendants
For Direct Routing, if an auto attendant can transfer to an internal user or bot but not to an external PSTN number, Microsoft says this may indicate missing or incorrect licensing on the auto attendant.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Issues with call transfers - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Auto attendant doesn't transfer calls to an external PSTN number
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-aa-external-xfer-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-aa-external-xfer-license
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-aa-external-xfer-license,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-aa-external-xfer-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-aa-external-xfer-license},
note = {Source note teams-call-queue-troubleshooting-aa-external-xfer-license, checked 2026-09-25}
}