Source note · Troubleshooting Teams call queues and auto attendants
A new user can take up to 36 hours to be listed in the auto attendant directory, and users who are in both the include and exclude lists or are hidden from the Exchange GAL are excluded.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- auto-attendant
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Auto Attendant - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Dial scope (optional)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-aa-directory-36h. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-aa-directory-36h
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-aa-directory-36h,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-aa-directory-36h},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-aa-directory-36h},
note = {Source note teams-call-queue-troubleshooting-aa-directory-36h, checked 2026-09-25}
}