Source note · Microsoft Teams auto attendants and call queues
Transfers to an external number, call queue callback, and agent on-behalf-of outbound caller ID each require the resource account to have outbound PSTN provisioning beyond the Teams Phone Resource Account license.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- outbound-pstn
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Licensing > Outbound calls from Teams Phone Agent, Auto Attendant, or Call Queue
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-outbound-triggers. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-outbound-triggers
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-outbound-triggers,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-outbound-triggers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-outbound-triggers},
note = {Source note teams-auto-attendant-call-queue-outbound-triggers, checked 2026-09-24}
}