Source note · Microsoft Teams auto attendants and call queues
For Microsoft-provided numbers, outbound PSTN from a resource account needs a funded pay-as-you-go license, Communications credits, or Telco pay-as-you-go overage (New Commerce); Calling Plan licenses on resource accounts stopped being supported for this on 2025-11-01.
Checked 2026-09-24
On November 1, 2025, Calling Plan licenses on resource accounts stopped being supported for On-Behalf-Of PSTN outbound calls.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- outbound-pstn
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-11-01; current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Licensing > Outbound calls ... > For Microsoft-provided numbers; Important: Changes to licensing required for auto attendant and call queue outbound PSTN calling
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-outbound-payg. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-outbound-payg
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-outbound-payg,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-outbound-payg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-outbound-payg},
note = {Source note teams-auto-attendant-call-queue-outbound-payg, checked 2026-09-24}
}