Source note · Microsoft Teams auto attendants and call queues
When a call reaches a queue by a direct voice-app reference, the agent's call toast shows the call queue name; when it arrives through a resource account, the toast shows the resource account's display name.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- nesting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Planning - Nested Call Flows - Microsoft Teams — Microsoft · tier 2 current vendor documentation · How to nest call flows > Directly reference ... (final paragraph)
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-nested-toast. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-nested-toast
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-nested-toast,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-nested-toast},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-nested-toast},
note = {Source note teams-auto-attendant-call-queue-nested-toast, checked 2026-09-24}
}