Source note · Microsoft Teams auto attendants and call queues
Only the first Teams Phone Agent, auto attendant or call queue that answers a call needs a licensed resource account; voice apps nested behind it need none, even if they transfer calls externally.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- nesting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Planning - Nested Call Flows - Microsoft Teams — Microsoft · tier 2 current vendor documentation · How to nest call flows > Directly reference the Teams Phone Agent, Auto Attendant, or Call Queue
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-nested-no-ra. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-nested-no-ra
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-nested-no-ra,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-nested-no-ra},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-nested-no-ra},
note = {Source note teams-auto-attendant-call-queue-nested-no-ra, checked 2026-09-24}
}