Source note · Microsoft Teams auto attendants and call queues
Call queues offer four routing methods: attendant (ring all agents at once), serial (ring agents one by one in list order), round robin (equalise call counts) and longest idle (the Available agent idle the longest).
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 4: Agent selection
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-routing-methods. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-routing-methods
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-cq-routing-methods,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-routing-methods},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-routing-methods},
note = {Source note teams-auto-attendant-call-queue-cq-routing-methods, checked 2026-09-24}
}