Source note · Microsoft Teams auto attendants and call queues
With presence-based routing on, only agents whose status is Available are offered calls; it works with any routing method, and Skype for Business client agents are excluded while it is enabled.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 4: Agent selection > Presence-based call routing
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-presence. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-presence
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-cq-presence,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-presence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-presence},
note = {Source note teams-auto-attendant-call-queue-cq-presence, checked 2026-09-24}
}