Source note · Microsoft Teams auto attendants and call queues
Each call queue has a setting that controls whether agents may opt out of taking calls (Microsoft recommends turning it on); an opted-out agent gets no queue calls whatever their presence.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 4: Agent selection > Call agents can opt out of taking calls; Presence-based call routing
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-opt-out. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-opt-out
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-cq-opt-out,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-opt-out},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-opt-out},
note = {Source note teams-auto-attendant-call-queue-cq-opt-out, checked 2026-09-24}
}