Source note · Microsoft Teams auto attendants and call queues
The no-agents exception fires when no agent is opted in (presence-based routing off) or when no agent is logged in or all are Appear Offline (presence-based routing on); it can apply to all calls (default) or new calls only.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Exception handling > No Agents Opted/Logged In
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-no-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-no-agents
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-cq-no-agents,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-no-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-no-agents},
note = {Source note teams-auto-attendant-call-queue-cq-no-agents, checked 2026-09-24}
}