Source note · Microsoft Teams auto attendants and call queues
Conference mode shortens the time to connect a caller after an agent accepts; Teams users need it to consult or transfer with call queues, agents must be in TeamsOnly mode, and it is unsupported for calls from a Direct Routing gateway enabled for Location-Based Routing.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3: Call answering > Conference mode
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-conference-mode. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-conference-mode
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-cq-conference-mode,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-conference-mode},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-conference-mode},
note = {Source note teams-auto-attendant-call-queue-cq-conference-mode, checked 2026-09-24}
}