Source note · Microsoft Teams auto attendants and call queues
To be offered callback, a caller's number must be a publicly dialable, non-premium E.164 number; the offer comes after the music on hold finishes, and the call timeout must be long enough for eligibility, the request and the callback to complete.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 5: Callback; Callback and call queue timeouts
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-callback-eligible. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-callback-eligible
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-cq-callback-eligible,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-callback-eligible},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-callback-eligible},
note = {Source note teams-auto-attendant-call-queue-cq-callback-eligible, checked 2026-09-24}
}