Source note · Microsoft Teams auto attendants and call queues
A call queue supports up to 200 agents, of which at most 20 can be added as individual users; for larger teams, groups, channels or shifts only the first 200 Enterprise Voice-enabled members in alphabetical order become agents.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Supported Configurations - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call Queues (limits list)
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-agent-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-agent-limits
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-cq-agent-limits,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-cq-agent-limits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-cq-agent-limits},
note = {Source note teams-auto-attendant-call-queue-cq-agent-limits, checked 2026-09-24}
}