Source note · Microsoft Teams auto attendants and call queues
Only a Global or Teams Administrator can fully manage a call queue that uses a Teams channel or a Shifts schedule group; other admin roles must be the channel's creator or owner or a team member to add it.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- admin-roles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3: Call answering > Shifts > Important
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-channel-admin. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-channel-admin
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-channel-admin,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-channel-admin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-channel-admin},
note = {Source note teams-auto-attendant-call-queue-channel-admin, checked 2026-09-24}
}