Source note · Setting up RingCentral IVR menus and call handling
A call made directly to a site is first evaluated against the site's enabled custom rules, then falls back to the site's Business Hours or After Hours rule.
Checked 2026-10-02
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- site call handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- ringcentral-api-docs: site-answering-rules.md — RingCentral · tier 3 vendor-maintained repositories · Call routing evaluation
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-site-custom-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-site-custom-first
BibTeX
@misc{warmtransfer-claim-ringcentral-ivr-setup-site-custom-first,
title = {Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-site-custom-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-site-custom-first},
note = {Source note ringcentral-ivr-setup-site-custom-first, checked 2026-10-02}
}