Source note · RingCentral call queues and IVR
In RingCentral, an IVR prompt is the greeting played to the caller, while an IVR menu is bound to a prompt and defines which options are offered and what each does.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- IVR
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Introduction to Call Routing on RingCentral — RingCentral Developers · tier 2 current vendor documentation · #call-routing-and-ivr section
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-ivr-prompt-vs-menu. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ivr-prompt-vs-menu
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-ivr-prompt-vs-menu,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-ivr-prompt-vs-menu},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ivr-prompt-vs-menu},
note = {Source note ringcentral-call-queues-ivr-prompt-vs-menu, checked 2026-09-25}
}