Source note · PCI DSS for contact centers
Amazon Connect can encrypt DTMF captured by the Store customer input block with a customer-supplied public key and X.509 certificate in .pem format, with up to two encryption keys active at a time for rotation.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer)
- Subsystem
- IVR payment capture
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Encrypt sensitive customer input in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · introduction and note
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-aws-store-input-encryption. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-store-input-encryption
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-aws-store-input-encryption,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-aws-store-input-encryption},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-store-input-encryption},
note = {Source note pci-dss-contact-center-aws-store-input-encryption, checked 2026-09-30}
}