Source note · PCI DSS for contact centers
Amazon Connect's sample agent-assisted secure-input flow conferences agent and customer, puts the agent on hold while the customer keys card data into an encrypting Store customer input block, then reconnects them; AWS recommends encryption over this sample in production.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer)
- Subsystem
- agent-assisted payment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Sample secure customer data entry input in a call with a contact center agent — Amazon Web Services · tier 2 current vendor documentation · introduction and steps 2-6
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-aws-hold-agent-sample. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-hold-agent-sample
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-aws-hold-agent-sample,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-aws-hold-agent-sample},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-hold-agent-sample},
note = {Source note pci-dss-contact-center-aws-hold-agent-sample, checked 2026-09-30}
}