Source note · Omnichannel routing and channel capacity
In Amazon Connect a task is a contact that is routed, prioritised, assigned and tracked in the same way as a voice or chat contact.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- tasks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- The task channel in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · What is a task?, first paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-task-is-contact. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-task-is-contact
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-task-is-contact,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-task-is-contact},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-task-is-contact},
note = {Source note omnichannel-routing-concepts-aws-task-is-contact, checked 2026-09-30}
}