Source note · Building an inbound routing script in NICE CXone Studio
The Menu action's Default branch handles unmapped digits and errors and should always be connected so contacts do not get stuck; Menu also offers Timeout, InterDigitTimeout, MaxDigits and Terminator branches.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- MENU — NiCE · tier 2 current vendor documentation · section 'Result Branch Conditions' and best-practice note
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-menu-default-branch. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-menu-default-branch
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-menu-default-branch,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-menu-default-branch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-menu-default-branch},
note = {Source note nice-cxone-studio-setup-menu-default-branch, checked 2026-09-30}
}