The ACD user profile field Agent Phone # Timeout (Contact Settings tab) sets how long that agent's voice path stays connected; its value Default inherits the business unit setting and any other value overrides it for that user.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- ACD users
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage ACD User Profiles — NICE · tier 2 current vendor documentation · Contact Settings tab, field Agent Phone # Timeout
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-user-timeout-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-user-timeout-override
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-user-timeout-override,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-user-timeout-override},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-user-timeout-override},
note = {Source note nice-cxone-agent-leg-troubleshooting-user-timeout-override, checked 2026-10-02}
}