NICE lists as a known issue that when agents sign in to Agent Workspace for Salesforce Voice with Integrated Softphone the dialpad may not load until the browser is refreshed.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Agent Workspace for Salesforce
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- known issue list dated 2026-09-22
- Checked
- 2026-10-02
Sources
- Fixed and Known Issues — NICE · tier 2 current vendor documentation · Known Issues, Agent Workspace for Salesforce Voice category
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-known-sfdc-dialpad. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-known-sfdc-dialpad
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-known-sfdc-dialpad,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-known-sfdc-dialpad},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-known-sfdc-dialpad},
note = {Source note nice-cxone-agent-leg-troubleshooting-known-sfdc-dialpad, checked 2026-10-02}
}