A CXone reseller knowledge-base article says agents who see the agent leg linger after a call can have it shortened through station profiles applied at business unit level or per ACD user.
field report · Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- ACD business unit settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated
- Status
- field report
- Checked
- 2026-10-02
Sources
- Why does my agent leg stay logged in so long after I end the call on TernioCX (CXOne)? — Ternio LLC · tier 5 independent technical research · article body
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-fp-timeout-three-levels. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-fp-timeout-three-levels
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-fp-timeout-three-levels,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-fp-timeout-three-levels},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-fp-timeout-three-levels},
note = {Source note nice-cxone-agent-leg-troubleshooting-fp-timeout-three-levels, checked 2026-10-02}
}